FAQ
Everything a busy practice asks.
The questions clinics ask us most, answered plainly. Can't find yours? Get in touch and we'll answer it directly.
What happens if a patient prefers to speak with a human?
The AI captures the request and forwards it to your team for appropriate follow-up.
Can we change the call flow or script?
Yes, all workflows and call flows are tailored and customised to your clinic's specifications.
Does the AI handle any clinical advice or triage?
No. The system is built with clinical governance in mind. It does not offer medical advice or attempt to triage, it automates repetitive admin tasks only.
Is this compliant with UK healthcare data standards?
Yes, all data is hosted in the UK and compliant with GDPR and the NHS Toolkit. We are ICO registered.
How long does it take to get set up?
It depends on your site, but it usually takes a few days to go live at each new location.
I already have a receptionist?
It works alongside your team, handling overflow, nights, weekends and repetitive calls so they can focus on complex requests, with 24/7 coverage.
Will it feel robotic to patients?
Paul uses state-of-the-art conversational AI that sounds natural and human. Patients report high satisfaction with instant answers and 24/7 bookings, no hold music, no phone menus.
We only get a few calls?
Even 5 missed booking calls a week at £200 per consultation is £52,000 a year in lost revenue. A single recovered booking usually covers the month.
When is the system available?
Your choice, run Paul 24/7 for overflow, or activate him only out of hours. You stay in control of when calls divert.
What happens with complex queries needing medical input?
They are flagged to your team via the dashboard or email for follow-up, never answered by the AI.
How do I know it is accurate?
Every call is reviewed and quality-scored, and each one produces a full report with audio and transcript in your dashboard, so nothing happens without an audit trail.
Stop losing bookings to voicemail.
See Paul handle your clinic's calls in a 20-minute demo, or drop us a line first. Live within days.