How it works
Everything a front desk does. Documented, graded, on time.
Paul isn't an answering machine with a personality. He completes the work: booking, filing, chasing forms and flagging what needs a human, with your team in full control.
Answering
24/7, on your terms.
All calls go to Paul first. He answers in seconds, in parallel, including weekends and bank holidays, then forwards anything that needs a human straight on to your team. Speak to us about forwarding to Paul's number from your main clinic line.
- Every call answered first time, then handed on when needed
- Forwarding rules with a one-click override
- Answers every call in parallel at peak times
Call routing
Onboarding
Set up in 15 minutes.
We know you're busy, so we prefill everything we can: your website is scraped into Paul's knowledgebase (services, prices, FAQs, locations) and practitioners and schedules are pulled from your EHR. You review and edit everything before a single call is answered.
- Website crawled into a structured knowledgebase
- Every section editable, with review sign-off
- Re-crawl any time your site changes
radiant onboard · yourclinic.co.uk
$ crawling yourclinic.co.uk…
✓ 14 services & prices found
✓ 2 locations · opening hours
✓ 23 FAQs extracted
✓ 6 practitioners pulled from EHR
→ ready for your review
Quality
Full transparency on call quality.
Your team sees everything Paul does, nothing happens without a record. Greg, the supervisor agent, monitors every call and flags errors.
- Full audio & transcripts
- Data insights
- Automated error flagging
- Audit logs
Greg · call review
GradedAdmin
Capture patient information, quickly.
Patients receive branded intake forms and reminders by text or email. Responses flow into a submissions inbox, and straight back into your EHR against the right patient.
- Reusable form templates with your clinic's branding
- Automatic reminders until the form comes back
- Responses written back to the patient record
Intake form · Eleanor Hughes
Sent by SMS · 14:04
New patient intake · 12 questions
Reminder · next day
Auto-chased, no reply yet
Completed · 09:12
✓ Filed to EHR record #48210
What transparency looks like
Every call, in your dashboard.
After each call your team gets an email summary, and the full record lands in the call inbox: audio, transcript, outcome and next actions.
Call statistics· Radiant Medical Centre
Last 30 days- Total calls
- 142
- Bookings made
- 38
- After-hours handled
- 57
- Minutes saved
- 380
avg 2m 40s
14 first-time · 24 follow-up
100% answered
AI–patient call time
Call volume · by time of day
Transcripts
View and manage call transcripts
New patient · appointment request
BookedToday, 12:52Call reason: first-time patient requesting a consultation. The clinic team will follow up to arrange the booking within 1 working day. Next actions logged…
L. F.+44 •••• ••13232m 34s
Callback request · prefers a human
For your teamToday, 09:14Call reason: patient asked to speak to a human. The agent arranged a callback from the clinic team and confirmed the best contact number…
D. J.+44 •••• ••12831m 40s
Reschedule · follow-up consultation
ResolvedYesterday, 19:58Call reason: existing patient moved their appointment to next week. New slot written to the calendar and confirmation text sent…
N. F.+44 •••• ••12452m 57s
Call summary · New patient booked · Thu 2:40pm
to: reception@yourclinic.co.uk · just now
James O. called to book a follow-up consultation with Dr Bentley. Identity verified against the patient record. Booked for Thursday 2:40pm and written to the calendar; confirmation text sent to the patient.
Stop losing bookings to voicemail.
See Paul handle your clinic's calls in a 20-minute demo, or drop us a line first. Live within days.