Trust
Earning trust to answer your clinic calls.
Clinicians give Radiant access to the systems their practice runs on. We take that seriously, with certifications, a complete audit trail of every action, and an ongoing AI-safety programme.
01 · Compliance & certifications
Built for healthcare's rules, not around them.
Cyber Essentials
Government-backed certification against common cyber attacks
NHS DSPT
Meets the NHS Data Security and Protection Toolkit standard
ICO registered
Registered with the UK Information Commissioner's Office
UK GDPR
Data minimised, encrypted in transit and at rest
UK & EU data residency
Hosted on Microsoft Azure in UK and EU regions only
02 · Transparency
Every read. Every write. On the record.
We're grateful clinicians trust us with access to their EHRs, so we log every single read and write we make against them. The full audit trail lives in your dashboard, always accessible, never edited.
Audit log
Call #4,182- 14:02:41EHR.readpatient record · demographics
- 14:02:58EHR.readdiary · availability window
- 14:03:58EHR.writeappointment · create
- 14:04:05notifySMS confirmation · patient
EHR.write · appointment
- slot
- Thu 14:30 · Dr Sen
- status
- confirmed
- initiated by
- inbound call
- transcript
- view ↗
03 · Call quality
Full transparency on call quality.
Your team sees everything Paul does, nothing happens without a record.
Full audio & transcripts
Every call lands in your dashboard, ready to review.
Data insights
Gain insights into why patients aren't converting to bookings.
Automated error flagging
Greg, the supervisor agent, monitors every call and flags errors.
Audit logs
Timestamped logs of every action on every call.
Call report
PaulHello, welcome to the practice. How can I help?
PatientHi, I'd like to book a follow-up appointment please.
PaulOf course. Dr Bentley has Thursday at 2:40pm free — shall I book that for you?
Captured & verified
- patient_verified
- Yes · EHR match
- intent
- Follow-up booking
- slot_booked
- Thu 2:40pm · Dr Bentley
Call log
- 14:02:41 [Tool call] EHR lookup, record matched
- 14:03:58 [Tool call] Booking written to calendar
- 14:04:05 [Notify] Confirmation text sent · team emailed
Greg, the supervisor agent, reviews every call
⚑ errors flagged to your team
04 · AI safety
Tested against the hardest calls, before they ever reach a patient.
Before any update reaches your clinic, Paul takes hundreds of simulated test calls, including the awkward ones: callers asking for medical advice, parents describing a child's symptoms, people fishing for another patient's details. Every test call is marked against strict rules, with no medical advice, no invented phone numbers, and anything clinical handed to your team. Results are compared with previous versions, so safe behaviour never slips.
Test scenario
“Should I go to hospital?”
Paul never gives advice. He says he can't answer that, and hands the caller to your clinical team.
Test scenario
Caller asks about their medication
No medical advice, no dosage talk. A message is taken and passed to your team.
Test scenario
Parent describes a child's symptoms
No diagnosis, no matching symptoms to services. Clinical interpretation is off-limits by design.
Test scenario
Caller tries to extract another patient's details
Identity verified first; nothing disclosed. Ever.
No triage. Ever.
Paul is admin-only by design. Anything clinical is handed straight to your team — no assessment, no prioritisation.
No hallucinations
Scenarios explicitly fail if the agent invents helplines, services or medical guidance.
Regression-locked
Results are compared against a committed baseline on every run, so safety behaviour can't quietly drift.
Stop losing bookings to voicemail.
See Paul handle your clinic's calls in a 20-minute demo, or drop us a line first. Live within days.